Delivery and Returns
All orders are sent via Royal Mail Click & Drop. We offer the following 3 services:
Normally arrives in 2-3 business days, tracked £3.95
Normally arrives next business day, tracked £5.95
International Tracked & Signed
Reliable delivery to Europe in 3-5 business days and rest of World in 6-7 business days, Tracked end-to-end with online confirmation and signature on delivery £14.95
Please note ‘working days’ exclude weekends and public holidays. Weather conditions, strikes and busy periods, such as holidays, may impact delivery times. Our delivery aims also assume that items are not held in customs.
Below are some of the main benefits of Royal Mail's tracked services:
Full tracking of your item from despatch to delivery
Email/SMS notification on delivery
Safe Place Option – (photos/descriptions taken when item is left)
Confirmation of item being left with neighbour including person’s name and house name/number
2 Hour Delivery Window - notifications sent to you the day before delivery (only available in some areas)
EU Duties and Tax
European Union orders up to and including the value of 150 EUR will be covered by IOSS (the Import One Stop Shop scheme). This means that Louise skin coach limited collects all VAT at time of purchase and no further customs duties will be charged.
Orders over the value of 150 EUR attract customs duties as well as VAT which are not covered by IOSS. Please note Louise skin coach limited is not responsible for these additional charges and you, the customer, will have to pay any extra fees.
Due to hygiene reasons we cannot accept cancellations or returns unless an item is faulty, incorrectly shipped or you experience an adverse reaction to a product. Please contact us immediately if you receive the incorrect or faulty goods at firstname.lastname@example.org This policy conforms with the Consumer Contracts Regulations.